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Refunds + Exchanges

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

 

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed.

 

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

 

Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days.

Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

 

Order Processing

Our business hours are Monday through Friday from 9:00 am to 5:30 pm EST. All orders received before 4:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

 

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

Return policy

At Tressence Virgin Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, all sales are final.

 

Replacements

We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 15 calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within 15 calendar days from the date of purchase.

 

No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.

 

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If Tressence Virgin Hair verifies and agrees that the product is defective in any way, Tressence Virgin Hair will then exchange or replace the item.

 

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Tressence Virgin Hair will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $10 credit towards another shipping option. If Tressence Virgin Hair does not validate the product defect issue, we will return the item in question to the client at our expense (via ground) without an exchange of product.

 

Exchanges

From time to time, Tressence Virgin Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:

  • Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way.According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
  • Merchandise must be in its original condition. Any merchandise that is received without bundle ties will be returned to the client without an exchange of product.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.

  • You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.


 

* In the Rare Occurrence of a product defect, the policy will be as follows:

There is a 30 Calendar Day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an Tressence Representative at 914-656-4446 and notify them of their issue or concern. The hair must be removed and the entire purchased amount must be returned for the quality assurance process to begin. Note that any perming, coloring, rinsing, lifting, cutting the hair off the weft or otherwise processing or manipulating the hair VOIDS THE PRODUCT DEFECT EXCHANGE POLICY, as treating the hair in these ways makes a determination of defective impossible. Customers may request a prepaid return label to send back the hair in question by contacting client care. If the Quality Assurance in our corporate office verifies and agrees that the product is defective in any way, Tressence will then exchange, replace the product or issue a refund. If the client selects a refund instead of a replacement or exchange, Tressence will issue a refund for the total cost before shipping and handling. If the client selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Tressence will cover the cost of shipping the exchanged/replacement back to the client if shipped ground. Otherwise the client will receive a $10 credit towards another shipping option. If Tressence does not validate the product defect issue, we will return the item in question to the client (via ground) at our expense without an exchange of product.

We understand the costs of having to remove the extensions may be significant. As such, Tressence will gladly provide a credit of $50 to the customer towards a future Tressence Virgin Hair order if, and only if, the product is determined by Tressence to be defective. This policy is effective 7/01/2018. The vouchers may be redeemed online. Clients have one year to redeem the voucher.

 

WIG EXCHANGES AND REFUNDS: On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 7 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached and the piece must be returned with all original packaging and accompanied by your original receipt.

 

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes, but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

 

Shipping Delays

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us info@tressencevirginhair.co

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-914-656-4446. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.

 

Policy Changes

Tressence Virgin Hair LLC., reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

 

Limitation of Liability

Tressence Virgin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Tressence Virgin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Tressence Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Tressence Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Copyrights, And Other Rights

Tressence Virgin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Tressence Virgin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Tressence Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Tressence Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Tressence Virgin Hair site are either the property of, or used with permission by, Tressence Virgin Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Tressence Virgin Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Tressence Virgin Hair on this site may be the subject of other intellectual property rights owned by Tressence Virgin Hair. Any such right that is not expressly licensed hereunder is reserved by Tressence Virgin Hair.

Trademarks

Tressence Virgin Hair LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Tressence Virgin Hair LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Tressence Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Tressence Virgin Hair LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Submissions

Apart from your personal information, any communication or material you send to the Tressence Virgin Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Tressence Virgin Hair site may be used by Tressence Virgin Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Tressence Virgin Hair, you irrevocably transfer and assign to Tressence Virgin Hair, and forever waive and agree never to assert, any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Tressence Virgin Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Tressence Virgin Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

 

Discounted Products

Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at Tressencehair.com using any of the following: Promotional (Promo) Codes, Tressence Pink Certificates, or any other discounting method provided by Tressence Virgin Hair, LLC may be exchanged within 30 calendar days from the date of purchase but may not be returned for a refund. Items purchased on sale may be returned during the 30 calendar days and the sale promotion may be applied to the exchanged item if applicable. For example if the sale was on any length of Pure Curly and the customer wants to exchange it for another length of Pure Curly, they can get the sale price for the exchanged item. If they exchange the Pure Curly hair for Pure Straight, the discount will not apply. Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted.

 

Prizes and Compensation

Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any Tressence department is also not eligible for return, replacement or exchange.

No sale is final until approved by Tressence. Tressence reserves the right to withhold approval at its sole discretion.

 

Programs

Tressence Virgin Hair, LLC. reserves the right to cancel or change any program without notice at any time.

 

Note: If you need further clarification about our Terms and Conditions or have general questions please call 1-914-656-4446 or email us at info@Tressencehair.com.